Contact our customer services team
Give us a call on: 0330 013 9962
Making a claim is easy like a Sunday morning
Give us a call on: 0330 013 9962
You're free to dream with our fresh approach to insurance
Lukango is working with Markel, to deliver a first-class claims experience. Working together we understand that an insurance claim can bring stress and uncertainty, so together we’ll do everything we can to make it hassle-free and painless.
Our joint mission is to help you handle any kind of disruption to your business quickly and easily, putting your mind at rest, whenever and wherever you need us.
Sorting out claims fairly and swiftly
Our partnership with Markel means you don’t just get great cover, but an additional expert insurance partner - bonus!
Markel is an award winning global insurance business. They won the Claims Service Solution of the Year at the Insurance Times Claims Excellence Awards in 2021 - just one of the accolades that Markel received for setting the standard for quality in claims handling.
So what happens when your business needs to make a claim?
You can make a claim in three easy steps:
- Login into your Lukango account or call our customer service team
- Tell us what happened and why you need to make a claim
- Someone from Markel’s in-house claims team will work with you on your claim
Lukango stands by you every step of the way. We work hard to give you professional, responsive and outstanding insurance claims support when you need it most.
We’ll help you get back to business after something goes wrong
Get access to your policy information any time
Log in to your account
Read our FAQs to get answers to your questions
Check them out here
FAQs
- I need help with my small business insurance! Who can I speak to?
There are lots of ways to get in touch. Visit the contact us page or or call 0330 013 9962 to speak to our insurer partner, Markel Direct.
- What times can I call to speak to you?
Don’t hesitate to call our insurer partner, Markel Direct, on 0330 013 9962 between 8.30am and 5.30pm Monday to Friday to discuss your policy.
- How do I get in touch with you out of hours or on the weekend?
A reminder that our insurer partner’s (Markel Direct) phone lines will be back open during the week between 8.30am and 5.30pm when you can call 0330 013 9962. Or, visit the contact us page for more details.